Village Volvo Case Study Essay -- Business Analysis Automobile Industr

colonisation Volvo Case Study 1. Village Volvo is an independent service operation that provides quality refuge service on out of warranty Volvo at reasonable cost. The shop was build in suburb in the outskirts of the city. Unfortunately, it is not centr wholey and conveniently located for all of the customers, however a daily shuttle service is considered, since no start transportation is presently available. Village Volvo is based in a naked butler building that has four make believe bays, plus the office, storage and the waiting room. They designed the waiting area with comfortable chairs, with TV sets, coffee, soft drinks, magazines and local anesthetic newspaper. With 22 years of training and great deal of experience, Volvo is known for their adequate service. This operation offers a custom car service that is not normally available at the local service. They consistently maintain the set document for the clients who need a quick rout ine service, but they push clients to secure appointments for repair of detailed problem. For example 3-5 PM on Wednesday and 8-10 AM on Thursday for a quick jobs. They dont do whatever repairs between 7-8 AM and 5-6 PM. Each appointment is very detailed planned. in that location is a mechanic assigned to every client who will work on the car as well as discussing the problems and concerns of the client. The mechanic has devil to the CCVD, history of the file records on each vehicle it services. After the diagnosis made by mechanic the service manager, who is the main contact provides the owner with all the detail cost and the time frame of the repair. Each repair comes with notes for the client of any potention... ...r issue is their location, perhaps I would choose much centralized place for the next Village Volvo shop. Finally, due to its location and no alternate transportation offered maybe they could think of something like a family shar e or dwarfish entertaining service for the chelas. Many parents or single(a) parents may consider and run their car errands on the weekends, when there is no school. The ideal situation would be to drop off the car and gravel a little time to play or put the kid in the car school where the children can drive a little plastic cars, learn the road rules and the signs, play the bus/ car/ float stationetc. The kids would love it and parents can easily run the errands with their children and dismiss some more time together. This way the Village Volvo would definitely recite from Volvo dealers.